Shipping policy

Processing Time

Orders are processed within 3–5 business days, excluding weekends and holidays. Processing times may be extended during high-volume periods.

Shipping & Delivery

Shipping rates and estimated delivery times are calculated at checkout. Delivery times are estimates and may vary by carrier.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. CHIRTÉ is not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, CHIRTÉ is not responsible for lost or stolen packages.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@chirte.com with your order number and photos of the issue.